Fair dispute review

Completed work is payable unless a genuine, evidenced dispute is raised.

Coming soon

How a review is intended to work

The person posting work must identify what part of the accepted agreement is disputed.
A simple statement of unhappiness is not enough.
Supporting evidence should be provided where reasonably available.
The worker must be allowed to review and respond.
ReadyHands reviews available platform records.
The undisputed amount should be released where technically and legally possible.
Any adjustment must be reasonable and proportionate.
There is no automatic percentage deduction.

Evidence that may be considered

Work Agreement
Platform messages
Clock-in and clock-out
Confirmed changes
Before-and-after photographs
Documents
Receipts
Attendance information
Completion records
Responses from both parties

Possible outcomes

Full worker payment
Undisputed payment released
Disputed amount temporarily paused
Proportionate partial payment
Proportionate partial refund
Full refund where no payable work was completed
Further evidence requested
Dispute rejected
Specialist review required

What each side should know

If you posted the work

A dispute does not automatically cancel the worker's payment. Explain which agreed part of the work was not completed correctly and provide relevant evidence.

If you did the work

If a genuine dispute is raised, you will be able to review the complaint and provide your own information before a decision is made.

Final payment, cancellation, refund and dispute terms will be confirmed before live payments are activated.