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Frequently asked questions

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For people posting work

For people finding work

General questions

ReadyHands fees

Final payment, cancellation, refund and dispute terms will be confirmed before live payments are activated.

Frequently asked questions

For people posting work

When do I pay?

Is the money taken immediately?

What is a payment authorisation?

When is the payment captured?

When is my work request published?

What happens if nobody applies?

What happens if I do not select anybody?

What happens if the selected person cancels?

What happens if the worker does not attend?

What happens if the work is not completed?

How do I raise a dispute?

What evidence should I provide?

Can I reduce the worker's payment myself?

When do I receive a refund?

Is the ReadyHands fee refundable?

Can payment-provider costs be deducted?

Why should I keep the arrangement on ReadyHands?

For people finding work

How do I know the payment is available?

How much will I receive?

Does ReadyHands deduct money from my advertised payment?

When do I sign the Work Agreement?

When should I clock in?

When should I clock out?

When will ReadyHands release my payment?

When will the money reach my bank?

What happens if the hirer does not respond?

Can a hirer stop my payment by complaining?

How can I respond to a dispute?

What happens to the undisputed amount?

What if somebody asks me to accept cash?

What if somebody asks me to work outside ReadyHands?

General questions

Is ReadyHands an employer?

Is every assignment self-employed work?

Who is the Work Agreement between?

Does ReadyHands hold money in its own bank account?

Is ReadyHands an escrow service?

Which payment provider will ReadyHands use?

What information does ReadyHands record?

How long are records retained?

How are personal details protected?

Which features are currently active?

Which features are still being developed?

ReadyHands fees

Why does ReadyHands charge a fee?

Who pays the ReadyHands fee?

Does the worker pay a ReadyHands fee?

Why are some fees different?

How is my fee calculated?

Is there a minimum fee?

Is there a maximum fee?

What is Skilled and Verified Work?

What is Priority Matching?

Does Priority Matching guarantee an applicant?

Can the fee change after I pay?

Is VAT included?

Is the fee refundable?

What happens when nobody applies?

What happens when no work is completed?

Are payment-provider costs refundable?

Will the complete total be shown before payment?