ReadyHands fees
The main fee principle
ReadyHands charges the person posting work a service fee. The fee helps provide matching, payment processing, Work Agreement records, clocking records, platform support and dispute review.
Simple everyday tasks carry a small fee. Standard assignments carry a moderate fee. Skilled or verified work may carry a higher fee because additional checks, matching and support may be required.
The worker sees the amount they are expected to receive before applying. ReadyHands does not secretly deduct its service fee from the advertised worker payment.
The three fee levels
Suggested launch rate — subject to final commercial and legal approval.
Level 1 — Everyday task
Straightforward local help that does not usually require formal qualifications or specialist matching.
- Example calculation
- 6% of the worker payment
- Minimum fee
- £2.49
- Maximum fee
- £7.99
Suitable for
- Dog walking
- Shopping
- Errands
- Simple gardening
- Moving assistance
- Basic household help
- Other straightforward local tasks
Suggested launch rate — subject to final commercial and legal approval.
Level 2 — Standard work
Experienced practical work, shifts and business assignments that need reliable matching and support.
- Example calculation
- 8% of the worker payment
- Minimum fee
- £4.99
- Maximum fee
- £24.99
Suitable for
- Hospitality shifts
- Retail work
- Warehouse work
- Cleaning
- Office support
- Event work
- Experienced practical work
Suggested launch rate — subject to final commercial and legal approval.
Level 3 — Skilled and verified work
Work that may need extra checks, specialist matching and more complex platform support.
- Example calculation
- 10% of the worker payment
- Minimum fee
- £7.99
- Maximum fee
- £49.99
Suitable for
- Verified experience
- Qualifications
- Professional registration
- Insurance
- Specialist matching
- Additional Work Agreement requirements
- More complex platform support
Suggested launch rate — subject to final commercial and legal approval.
These rates are not permanently fixed. They may be reviewed as the service develops, and any change applies only to new work requests.
Fee examples
Examples only — the actual fee will be shown before payment.
Everyday task
- Worker payment
- £25.00
- ReadyHands service fee
- £2.49
- Total authorised
- £27.49
You will receive £25.00 after successful completion, subject to the Work Agreement and dispute process.
Standard work
- Worker payment
- £80.00
- ReadyHands service fee
- £6.40
- Total authorised
- £86.40
You will receive £80.00 after successful completion, subject to the Work Agreement and dispute process.
Skilled work
- Worker payment
- £250.00
- ReadyHands service fee
- £25.00
- Total authorised
- £275.00
You will receive £250.00 after successful completion, subject to the Work Agreement and dispute process.
Try the intended calculation
Examples only — the actual fee will be shown before payment.
- Worker payment
- £80.00
- ReadyHands service fee
- £6.40
- Applicable VAT
- Included where required
- Total authorised
- £86.40
8% of the worker payment.
You will receive £80.00 after successful completion, subject to the Work Agreement and dispute process.
Nothing on this page charges anything. Fee-calculation version v1-draft.
Optional Priority Matching
Priority Matching
Coming soonOptional planned feature
Give your urgent or hard-to-fill work request additional visibility and notify more suitable available people.
- Everyday or standard work
- £2.99
- Skilled or verified work
- £4.99
Priority Matching increases visibility but does not guarantee that a suitable person will be available.
- Priority Matching is never added automatically and is never preselected.
- It is shown as a separate optional charge, never inside the mandatory ReadyHands service fee.
- The price does not change according to how urgent your request looks or how few people happen to be online.
How a fee level is chosen
- Dog walkingEveryday task
- Restaurant waiting shiftStandard work
- Refrigeration engineerSkilled and verified work
The fee may consider:
- Work category
- Role or service
- Requirement level
- Qualification requirements
- Professional registration requirements
- Insurance requirements
- Assignment value
- Platform-support level
- Optional Priority Matching
The fee is never based on protected personal characteristics.
There are no hidden personalised prices.
The applicable fee does not change after payment authorisation unless the work details materially change, the revised calculation is shown, the customer actively approves it, and a new payment authorisation is completed where required.
The payment breakdown you will see
Worker payment, ReadyHands service fee, any optional services, applicable VAT where required and the total authorised are all shown before payment authorisation.
The total is displayed prominently, not hidden until a final checkout screen.
There is no separate consumer card surcharge.
Refunds and the service fee
ReadyHands normally retains its service fee only when work is successfully completed.
When no payable work takes place:
- Worker payment is normally released or refunded.
- ReadyHands service fee is normally released or refunded.
- Optional fee treatment follows its clearly disclosed policy.
- Actual non-recoverable third-party payment-processing costs may be deducted only where legally permitted and disclosed.
- ReadyHands does not add a profit margin to a processing-cost deduction.
No deduction will be made where the customer is legally entitled to a complete refund.
Coming soonHow fees will be recorded
Fee details are stored as a snapshot for each assignment. Changing the fee schedule later must never retroactively change the fee already shown and accepted for an existing assignment.
Fee levels held centrally
- id
- name
- public_name
- description
- percentage_rate
- minimum_fee
- maximum_fee
- currency
- active
- display_order
- includes_vat
- valid_from
- valid_until
- created_at
- updated_at
Each role or service will be connected to a default fee level.
Recorded against each assignment
- worker_payment_amount
- fee_tier_id
- fee_tier_name_snapshot
- fee_percentage_snapshot
- minimum_fee_snapshot
- maximum_fee_snapshot
- readyhands_service_fee
- optional_priority_fee
- total_authorised_amount
- currency
- fee_calculation_version
- calculated_at
Fee-calculation version: v1-draft
Administrator fee settings
Fee levels will be managed by ReadyHands administrators only. Normal accounts cannot see or change these controls, and important changes are recorded in an audit log.
Administrators will be able to:
- Create a fee level
- Edit a fee level
- Set its percentage
- Set its minimum
- Set its maximum
- Activate or deactivate it
- Connect roles to a fee level
- Schedule a future fee change
- Review fee examples
- View the fee-calculation version
- Review exceptional manual adjustments
Every recorded change includes:
- Administrator
- Previous value
- New value
- Reason
- Timestamp
- Effective date
The words we use
- ReadyHands service fee
- Complete fee shown before payment
- Suggested launch rate
- Optional Priority Matching
- Actual fee confirmed before authorisation
- Worker payment shown separately
- Applicable VAT included where required
Final ReadyHands rates will be confirmed before live payment features are activated.
Read the fee questionsFinal payment, cancellation, refund and dispute terms will be confirmed before live payments are activated.